Effective as of June 1st, 2024
Bettercallme is a unique space where inspiring individuals can share their talents, passions, and valuable advice, and get paid for it. Bettercallme enables users to share their content, others to enjoy content, and for some to do both. We refer to those users who share content as “Talents’’ and those users who pay to view Talents’ content as “Users”. This Privacy Policy describes the privacy practices of Bettercallme, Inc. (“Bettercallme”, “we”, “us” or “our”) and how we handle your personal data when you visit our site www.Bettercallme.com (the “Website”), any related sites, pages, services and goods, or any other website operated by Bettercallme that links to this Privacy Policy (the “Services”). The purpose of this Privacy Policy is to provide you with a clear explanation of what personal data we collect, when, why, and how we collect, use, and share your personal data, and to explain your statutory rights.
We recommend you read this Privacy Policy and make sure you fully understand our practices in relation to personal data before you use our Services.
INDEX
Information you provide to us: Personal data is data that can be used to contact or identify you, such as your name, email address, phone number, etc. Personal data you may provide to us through our Services, or otherwise, includes:
Contact data: such as your first and last name, alias, email address, billing and mailing addresses, and phone number.
Profile data: such as the username and password that you may set to establish an online account with us, photograph, biographical information, links to your profiles on social networks, and any other information that you add to or is associated with your account profile.
Communications data: such as data that we exchange with you, including when you contact us with questions or feedback, through our Services, social media, or otherwise.
Payment and transactional data: such as data relating to, or needed to complete, your purchases on or through our Services (including payment card information and billing information) or to provide you with the funds from a sale on the platform, digital wallet information, and your purchase history.
Marketing data: such as your preferences for receiving our marketing communications and details about your engagement with them. User-generated content, such as photos, images, comments, questions, messages, and other content or information that you generate, transmit, or otherwise make available on our Services, as well as associated metadata.
Government-issued identification numbers: such as national identification number (e.g. Social Security Number, tax identification number, passport number), state or local identification number (e.g., driver’s license or state ID number), and an image of the relevant identification card or any other data required for ‘Know Your Customer’ checks.
User-generated content: such as photos, images, comments, questions, messages, and other content or information that you generate, transmit, or otherwise make available on our Services, as well as associated metadata.
Government-issued identification numbers: such as national identification number (e.g. Social Security Number, tax identification number, passport number), state or local identification number (e.g., driver’s license or state ID number), and an image of the relevant identification card or any other data required for ‘Know Your Customer’ checks.
Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
Third-party sources: We may combine personal data we receive from third party vendors and/or other commercially available sources with the personal data we collected. The third-party sources from which we may receive personal data are:
Public sources: such as social media platforms and other publicly available sources.
Data providers: such as information services and data licensors that provide demographic and other information.
Third party vendors: such as service providers providing talent management services, fraud warnings, KYC or enrichment service providers to enhance and personalize your user experience.
Marketing partners: such as joint marketing partners and event co-sponsors.
If you choose to activate, access, or connect your account on or to a third-party platform or network, we may collect data from that platform or network, the data we collect may include your profile name, avatar, etc.
Automatic data collection: We may automatically collect data about you, your computer or mobile device while you access, browse, view or otherwise interact with our Services, the data we collect may include:
Device data: such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or geographic area.
Online activity data: such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to our Website, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our marketing emails or clicked links within them.
Cookies and similar technologies: We use cookies and similar technologies (such as web beacons, pixels, tags and scripts) to improve and personalize your experience, provide our Services, analyze website performance and for marketing purposes. To learn more about how we use cookies and your control over these cookies, please see our Cookie Policy.
Data about others: Users of our Services may have the opportunity to refer friends or other contacts to us and share their contact data with us. Please do not refer someone to us, or share their contact data with us, unless you have their permission to do so.
We may use your personal data for the following purposes or as otherwise described at the time of collection:
Service delivery: We may use your personal data to:
develop, provide, operate and improve our Services and our business;
establish, maintain and service your user profile for our Services;
verify or maintain the quality or safety of the Services;
conduct Know Your Customer checks and other screens permitted by law when you set up an account;
process your payments and complete transactions with you when you make apurchase
connect to your virtual wallet when you wish to add or withdraw funds from your virtual wallet;
facilitate invitations to friends who you want to invite to join our Services;
enable security features of our Services, such as (for example) by sending you security codes via email or SMS, and remembering devices from which you have previously logged in;
communicate with you about our Services, including by sending announcements, updates, security alerts, and support and administrative messages;
understand your needs and interests, and personalize your experience with our Services and our communications;
enable communication with other Service users; and
provide support for our Services, and contact you where requested or respond to your requests, questions and feedback.
Research and development: We may use your personal data for research and development purposes, including to analyze and improve our Services and our business. As part of these activities, we may create aggregated, de-identified, or anonymous data from personal data we collect. We make personal data into anonymous data by removing data that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve our Services and promote our business.
Marketing and advertising: We may collect and use your personal data for marketing and advertising purposes:
Direct marketing: We may send you direct marketing communications about our products, services, or promotions that may be of interest to you. Our processing of your personal data for marketing purposes is based on our legitimate interest or with your consent. You may opt-out of our marketing communications as described in the “Your Choices” section below.
Interest-based advertising: We may contract with third-party advertising companies and social media companies to display ads on our Services and other websites and online services. These companies may use cookies and similar technologies to collect data about your interactions (including the data described in the “Automatic data collection” section above) over time across our Services, our communications, and other websites and online services to display personalized ads to you. You can opt-out of interest-based advertising as described in the “Your Choices” section below.
Compliance and protection: We may use your personal data to:
comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
audit our internal processes for compliance with legal and contractual requirements or our internal policies;
enforce the terms and conditions that govern our Services;
prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
We may share your personal data with the following parties and as otherwise described in this Privacy Policy or at the time of collection:
Affiliates: Our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.
Service providers: Companies and individuals that provide services on our behalf or help us operate our Services or our business (such as customer support, hosting, payment processing, analytics, email delivery, marketing, database management services, and KYC services).
Business and marketing partners: Third parties with whom we collaborate on joint marketing initiatives, events, contests, or other projects.
Advertising partners: Third-party advertising companies, including social media companies, that may collect data from you (including the data described in the “Automatic data collection” section above) on our Services and other online services to display personalized ads to you.
Authorities and others: Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
Business transferees: Actual and potential acquirers of our business, assets, or equity, their advisors, and other related third parties in connection with any merger, acquisition, sale, or other business transaction.
Privacy settings and communication preferences: You may have the option to control the personal data you provide to us. You can update your profile, communication preferences, and other settings through your account settings.
Opt-out of marketing communications: You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email or by contacting us directly. You may continue to receive service-related and other non-marketing emails.
Cookies: For information about how to disable cookies, please see our Cookie Policy.
Access, correction, and deletion: You may have the right under applicable laws to request access to or correction of your personal data, or to request deletion of your personal data. You can make these requests by contacting us as described in the “How to contact us” section below.
The Services may contain links to other websites and online services that are operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. This Privacy Policy does not apply to the privacy practices of those third parties. We encourage you to review the privacy policies of any third party websites or services you visit or use.
We retain personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need personal data for the purposes for which we collected it, we will securely delete or anonymize the personal data.
We employ a variety of technical and organizational measures designed to protect the personal data we collect. However, no security measure is completely secure, and we cannot guarantee the security of your personal data.
We may transfer your personal data to, and process your personal data in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country. We use appropriate safeguards to ensure that your personal data remains protected and is processed in accordance with this Privacy Policy.
We may modify this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on our Services, and as otherwise required by law.
You can contact us with any questions or concerns about this Privacy Policy or our privacy practices, or to exercise your rights, at:
Email: privacy@bettercallme.com
Mailing address: Bettercallme, Inc. 2261 Market Street #10280 San Francisco, CA, USA
Notice to California residents: If you are a California resident, you have additional rights as described in our California Privacy Notice.
Notice to European users: If you are located in the European Economic Area, you have additional rights as described in our GDPR Privacy Notice.
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have certain rights and protections under the General Data Protection Regulation (GDPR) regarding the processing of your personal data.
We process your personal data based on the following legal grounds:
Contractual Necessity: We process personal data to provide our services to you.
Consent: We may process personal data based on your consent where required by law. You have the right to withdraw your consent at any time.
Legitimate Interests: We process personal data for our legitimate interests in providing and improving our services, and for marketing, security, and fraud prevention purposes, except where such interests are overridden by your data protection rights.
Legal Obligation: We process personal data to comply with our legal obligations.
You have the following rights regarding your personal data:
Access: You have the right to access the personal data we hold about you.
Rectification: You have the right to request that we correct any inaccuracies in your personal data.
Erasure: You have the right to request that we delete your personal data under certain conditions.
Restriction: You have the right to request that we restrict the processing of your personal data under certain conditions.
Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit those data to another controller.
Objection: You have the right to object to our processing of your personal data, including for direct marketing purposes.
Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at privacy@bettercallme.com. We may request specific information from you to help us confirm your identity and process your request.
We may transfer your personal data to countries outside of the EEA, including to countries that may not provide the same level of data protection as your home country. When we do so, we use appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws.
If you have any concerns about our use of your personal data, you have the right to lodge a complaint with your local data protection authority.
If you are a resident of the European Economic Area (EEA), the United Kingdom, or Switzerland, the following information applies to you.
The controller of your personal data is Bettercallme, Inc., which is responsible for the collection, use, and disclosure of your personal data as described in this Privacy Policy.
You have the rights outlined in the GDPR Privacy Notice, including the rights to access, rectify, erase, restrict, and object to the processing of your personal data, as well as the right to data portability and the right to withdraw consent. You also have the right to lodge a complaint with a supervisory authority.
We process personal data based on the legal bases described in the GDPR Privacy Notice, including contractual necessity, consent, legitimate interests, and legal obligations.
We transfer personal data outside the EEA using appropriate safeguards, such as Standard Contractual Clauses, to ensure that your data remains protected.
We may update this GDPR Privacy Notice from time to time. We will notify you of any changes by posting the new notice on our website and updating the effective date.
For any questions or to exercise your rights, please contact us at privacy@bettercallme.com.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) regarding your personal information. Below is a summary of your rights and how we handle your personal information:
Right to Know: You have the right to request information about the categories of personal information we have collected about you, the sources from which we collect personal information, the purposes for which we use the personal information, and the categories of third parties with whom we share personal information.
Right to Access: You have the right to request access to the specific pieces of personal information we have collected about you.
Right to Deletion: You have the right to request deletion of your personal information that we have collected from you, subject to certain exceptions.
Right to Opt-Out of Sale: If we sell your personal information, you have the right to opt-out of such sale.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
If you have any questions or concerns about our privacy practices or your rights under the CCPA, you may contact us at privacy@bettercallme.com.